Privacy Policy
At Enso Advisory Group, we take your privacy seriously.
When you contact us, work with us or use our website, we may need to collect some personal information from you. This Privacy Policy explains what we collect, why we collect it, how we use it, and what rights you have over your information.
We handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Enso Advisory Group is the data controller for the personal information we collect and use in connection with our business and website. If you have any questions about how we handle your information, or want to exercise one of your data protection rights, you can contact us at:
Email: advice@ensoadvisorygroup.com
2. What Information We Collect
Depending on how you interact with Enso, we may collect some or all of the following:
Information you give us
This may include:
- Your name
- Email address
- Phone number, if you choose to provide one
- Business or organisation details
- Information about your project, enquiry or support request
- Information you provide through our website forms
- Documents, files or other information you choose to share with us
- Details contained in emails or other communications with us
You don’t need to give us more information than is necessary for us to understand what you need and provide the service you’ve asked for.
Information collected when you use our website
Some information may be collected automatically when you visit our website, such as:
- IP address
- Browser and device information
- Pages visited
- Approximate location based on IP address
- Date and time of visits
- Technical information about how the website is accessed
3. How We Use Your Information
We use personal information where we have a lawful reason to do so.
Depending on the circumstances, this may be because:
- You have asked us to provide a service or are considering using our services.
- We need to fulfil a contract with you.
- We have a legitimate interest in running and improving our business and providing our services.
- We need to comply with a legal or regulatory obligation.
- You have given us consent, where consent is the appropriate legal basis.
We may use your information to:
- Respond to enquiries and requests for advice.
- Provide and manage services you’ve asked us to provide.
- Communicate with you about projects, services or support.
- Create documents, websites, systems or other work you’ve requested.
- Keep records of our work and communications.
- Process payments and maintain appropriate financial records.
- Manage and improve our website and services.
- Keep our systems and services secure.
- Comply with legal, tax and regulatory requirements.
- Deal with complaints, disputes or other legal matters where necessary.
We don’t sell your personal information or use it for third-party advertising.
4. Emails and Communications
If you contact Enso by email, through a website form or another communication method, we will use the information you provide to respond to you and deal with your enquiry.
We may keep a record of communications where this is necessary for providing our services, managing our relationship with you, keeping appropriate business records or dealing with legal or regulatory requirements.
5. Cookies and Website Analytics
Our website may use cookies or similar technologies.
Some cookies are necessary for the website to function properly. Others may be used to understand how people use the website or to improve how it works.
Where required, we will ask for your consent before placing non-essential cookies on your device. You can also manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website work.
The cookies and similar technologies used by the website may change over time as we add, remove or update services.
6. Who We Share Your Information With
We don’t sell, rent or trade your personal information.
We may need to share information with trusted third parties where this is necessary to run Enso or provide a service you’ve asked us for.
These may include providers of:
- Website hosting
- Email and communication services
- Website forms
- Cloud storage and document services
- Payment processing
- Business and accounting software
- Website security and technical services
- Other software or services used to deliver your project
We only share information where there is a legitimate reason to do so and, where appropriate, we expect those providers to handle your information securely and in accordance with applicable data protection requirements.
We may also disclose information where we are legally required to do so, for example to HMRC, law enforcement or another regulatory or legal authority.
7. How We Protect Your Information
We take reasonable and appropriate steps to protect the personal information we hold from unauthorised access, loss, misuse, alteration or disclosure.
This may include measures such as:
- Password protection and multi-factor authentication where available
- Appropriate access controls
- Keeping software and systems reasonably up to date
- Using reputable third-party service providers
- Secure handling of documents and communications
- Regularly reviewing the information and systems we use
No method of storing or transmitting information over the internet can be guaranteed to be completely secure. However, we take reasonable steps to reduce the risks involved.
8. How Long We Keep Your Information
We don’t keep personal information forever.
How long we keep information depends on what it is and why we have it.
For example:
- Enquiries and communications may be kept for as long as reasonably necessary to deal with the enquiry and maintain an appropriate record.
- Project information and documents may be retained for as long as necessary to provide the service, manage the relationship and protect our legitimate business interests.
- Financial and business records will be kept for the periods required by applicable legal and tax requirements.
- Consent records may be kept for as long as necessary to demonstrate that consent was obtained and managed appropriately.
When information is no longer needed, we will take reasonable steps to securely delete it or otherwise dispose of it.
9. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Be informed about how your personal information is used.
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request erasure of your personal information in certain circumstances.
- Request restriction of how we process your information in certain circumstances.
- Object to certain types of processing, including some processing based on legitimate interests.
- Request data portability where applicable.
- Withdraw consent where we are relying on your consent to process your information.
These rights aren’t absolute and there may be circumstances where we are legally entitled or required to retain or process certain information.
If you would like to exercise your rights, contact:
We may need to ask you for information to confirm your identity before dealing with a request.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
This might happen when our services, website, technology or legal requirements change.
The latest version will always be available on this website, with the date of the most recent update shown at the top of the policy.
13. Making a Complaint
If you’re unhappy with how we have handled your personal information, please contact us first at:
We will do our best to understand and resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.
Information Commissioner’s Office (ICO)
Contact
If you have any questions about this Privacy Policy or how Enso handles your information, you can contact us at:
Enso Advisory Group
Email: advice@ensoadvisorygroup.com